What are 2 advantages of an answering service quizlet?
What are 2 advantages of an answering service? 1) It is less expensive to have an answering service than an automated voice response system. 2) There is only 1 advantage; a human being answers the phone. 3) A human being answers the phone and can triage the call. via
When answering a phone call in the medical office the medical assistant should?
Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, give the first caller priority unless the second caller has an emergency. Always ask permission to place a caller on hold before doing so. via
How can the medical office reduce the number of telephone calls from patients requesting laboratory results?
How can the medical office reduce the number of telephone calls from patients requesting laboratory results? a. Tell patients that they will only be notified about laboratory results if they are abnormal. via
What are 2 advantages of an answering service?
What Are The Major Benefits of a Call Answering Service?
Which of the following are effective uses of an automated phone system quizlet?
which of the following are effective used of an automated phone system? answering machine. via
How do you end a call with a patient?
Here are some samples of dialog you might use to interrupt the patient respectfully and understand what is most important to them today. "Mavis, I am going to interrupt you here please forgive me. I want to understand something here so I can do a good job of taking care of you. via
When should you end a call?
When a patient calls with an emergency What is your first responsibility?
When faced with an emergency in a medical setting, your most important duties would include stabilizing and securing a patient before alerting a nurse or physician about the situation. via
What is an advantage to having a voicemail system in the medical office?
A voicemail system in a medical office usually allows a caller to leave messages for a specific individual or department. When a pt asks to speak to the physician, the MA usually transfers the call if the physician is in the office. via
When answering a telephone call you should not identify yourself?
When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. via
What is the best policy when a patient calls for test results that are abnormal?
Medical facilities should report all abnormal test results to patients and record that notification as a proof of the interaction. via
What type of calls take priority when answering phones?
When answering incoming calls, what three types of calls take priority over other telephone calls? Emergency calls, calls from other physicians, calls from a physician's family members. via
What are the medical office phone etiquette and techniques?
Ask your staff to follow these seven rules of etiquette when dealing with patients, vendors, colleagues and others on the phone.